We ship carefully and quickly throughout Canada. A tracking number will be emailed to you as soon as your package leaves our workshop.

Please note that delivery times may vary depending on your region and certain times of the year (holiday season, weather conditions, etc.). Once the order has been handed over to the carrier, we are no longer responsible for delivery delays.

Our order processing time is typically 24 to 48 hours, but can take up to five business days during periods of exceptionally high demand. Delivery then takes approximately 2-3 days, depending on the chosen courier service.

It should be noted that a delayed parcel delivery can also be caused by delays with the carrier for reasons beyond our control. This can be due to a variety of issues such as inclement weather, strikes, an increase in parcel volume (such as during the holiday season), logistical errors, or transport disruptions.

Courier services calculate delivery charges based on the weight of the package, the dimensions of the package, and the delivery distance.

All our orders are prepared in Percé, Gaspé Peninsula, so the distance to the delivery address may be significant. Please also note that our products, such as soaps and body care products, are quite heavy, and when multiple items are added to your cart, shipping costs may increase more quickly. However, we offer free shipping on all orders of $90 or more (before taxes). Don't hesitate to take advantage of this offer!

Yes, there should be an email confirmation for every order placed, on average within a short timeframe.

If you do not receive a confirmation email after 48 hours, please check your inbox or filtered folder. If you still cannot find the Poussière D'Étoile confirmation email, please contact us so we can validate your order directly.

Once your order has been processed, a Purolator tracking number should be sent in a second automated email.

We currently ship via Purolator.

During sales periods, items can sell out quickly. If the item you want is out of stock, keep an eye out. We frequently replenish and update our most popular products on our website.

For hygiene reasons and to guarantee the
Due to the quality of our products, all sales are final. No returns, exchanges, or refunds will be accepted.

If your product arrives damaged or if there is an error in your order, please write to us within 7 days of receipt, including:
• your order number;
• Clear photos of the product and packaging.
We will carefully assess the situation and, if applicable, a replacement or store credit will be offered.

No follow-up will be possible after 7 days following delivery.

Our products are lovingly formulated using high-quality, natural ingredients. To preserve their freshness and effectiveness, it is important to:
• Store your products at room temperature;
• avoid all exposure to heat, humidity and direct sunlight;
• Carefully close the containers after each use.
Please note that we cannot be held responsible for alterations resulting from improper storage (e.g., prolonged exposure to heat, sunlight, or extreme cold).